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Lobby Ambassador

Industry: Hospitality        Country: Singapore

Requirements:

  • This job requires both male and female applicants.
  • Minimum of 1 year(s) working experience is required for this position.
  • Applicants must be 18 to 50 years old.

Job Details/Description:

Qualifications:

Education & Certification

  • Must have at least High School Diploma.
  • Diploma or bachelor’s degree in hospitality management from a recognized institution is an advantage.

Experience

  • Minimum 1 year in a guest-facing service role
  • Prior experience in the entertainment, fashion, modeling, hospitality, tourism, or service industry will be an added advantage

Competencies

  • Possess a refined and strong command of spoken and written English and Chinese to communicate with our Chinese-speaking guests. The ability to speak multiple international languages will be an added advantage.
  • Always ensure a high standard of personal grooming and professional appearance.
  • Highly energetic and engaging individual with strong customer service and interpersonal skills.
  • Be comfortable with taking photographs with guests.
  • Exceptional guest relations and communication skills
  • High attention to details
  • Ability to multi-task and work efficiently in a fast-paced and luxurious environment
  • A team player and takes initiative to assist other Team Members when required
  • Have faultless follow-through; and a “Can Do” attitude and mindset
  • Be willing to work shifts

Job Description:

Operational Related

  • Greeting guests, and providing an engaging warm welcome or fond farewell to Marina Bay Sands upon arrival and departure
  • Ensure each guest is greeted promptly, courteously, and graciously with eye contact, and a smile.
  • Engage with hotel guests throughout the hotel lobby to enhance the service experience through the introduction of all hotel services and facilities.
  • Able to respond to guest feedback and take appropriate timely actions to have a meaningful impact on guest experience
  • Provide additional support to Guest Services and Transportation team on hotel curbside to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
  • Provide additional support to Front Desk Operations with Queue Management at all check-in areas ensuring a smooth check-in experience for our guests.
  • Recommends and effectively promotes relevant services across the integrated resorts that are in tune with the guests’ preferences and follows up on behalf of the guest for necessary bookings, or arrangements.
  • Attend daily briefings to ensure valuable information and updates are shared among team members, including updated property information

Departmental Related

  • Exemplifies the OneMBS Values at all times
  • The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees
  • Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a “can do” approach to tasks
  • Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)
  • Solid foundation of property knowledge and the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest
  • Perform any other tasks as assigned by Management.

Qualified applicants should apply with a comprehensive resume and detailed job experience, copies of diplomas (high school/college), transcript of records, employment certificates, training certificates, latest 2x2 and whole body photos, and a copy of passport (if available).

Visit our offices at:

Manila:

Ikon Solutions Asia Inc.
8th Floor, Algo Center
162 L.P. Leviste St. Salcedo Village
Makati City, Philippines 1227
License No.: POEA-002-LB-010421-R

FOR MANPOWER POOLING ONLY. NO FEES TO BE COLLECTED. BEWARE OF ILLEGAL RECRUITERS AND HUMAN TRAFFICKERS.