Management Matters View Archive
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9 Steps in Handling a Rude Client
Date Posted: 07/20/2017
Most clients are polite and thoughtful and realize that even though they are paying you for the service you provide, it’s a 2 way street and they need your service, otherwise, they would not be using you. However, there are some clients who feel because they are paying you, they can be disrespectful or rude.... Read More
Make People Want to Work for You
Date Posted: 07/12/2017
MSW Research’s benchmark study of 1500 employees across different industries discovered that: “Although there are multiple factors affecting engagement, the personal relationships between a manager and his or her direct reports is the most influential.” Companies who watch their staff turnover rates increase year after year will agree that had they known and understood the... Read More
7 Personality Traits of a Disengaged Employee
Date Posted: 06/15/2017
Managers and leaders can’t read minds, but good leaders have their fingers on the pulse of their team members and are usually able to tell when performance drops, absenteeism and other chronic problems begin to surface. Strong employer-employee relationship and open lines of communication can bridge the gaps and address declining levels of employee engagement.... Read More
Simple Ways to Make New-Hires Feel Welcome
Date Posted: 05/9/2017
An employee’s first week at a company is a ground-breaking experience and establishes their commitment and connection to the work and to the people in the workplace. Onboarding processes don’t have to be complicated and welcoming new-hires doesn’t have to be extravagant. Here are some simple ways to make your future new-hires feel adjusted and... Read More
The Hotel of the Future
Date Posted: 04/24/2017
Hotels today are spending as much time, effort and resources on technology and improving their internal networks as they are on the quality of their linen, food and service. The hotel of the future will employ many fewer staff as automation takes over. A recent article in the Financial Times illustrates this by pointing out... Read More