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Management Matters View Archive

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9 Steps in Handling a Rude Client

Date Posted: 07/20/2017

Most clients are polite and thoughtful and realize that even though they are paying you for the service you provide, it’s a 2 way street and they need your service,... Read More

Make People Want to Work for You

Date Posted: 07/12/2017

MSW Research’s benchmark study of 1500 employees across different industries discovered that: “Although there are multiple factors affecting engagement, the personal relationships between a manager and his or her direct... Read More

7 Personality Traits of a Disengaged Employee

Date Posted: 06/15/2017

Managers and leaders can’t read minds, but good leaders have their fingers on the pulse of their team members and are usually able to tell when performance drops, absenteeism and... Read More

Simple Ways to Make New-Hires Feel Welcome

Date Posted: 05/9/2017

An employee’s first week at a company is a ground-breaking experience and establishes their commitment and connection to the work and to the people in the workplace. Onboarding processes don’t... Read More

The Hotel of the Future

Date Posted: 04/24/2017

Hotels today are spending as much time, effort and resources on technology and improving their internal networks as they are on the quality of their linen, food and service. The... Read More

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